Privacy Policy

1. Information We Collect

MoonBlooms, operated by Kunming YueChuangFei Trading Co., Ltd., collects several categories of information to provide and improve our computer systems design and related services. The types of information we may collect include the following:

Personal Identification Information: When you interact with our website, contact us through our contact forms, or engage our services, we may collect your full name, email address, telephone number, company name, job title, and physical mailing address. This information is collected only when you voluntarily provide it to us.

Technical and Usage Data: Our systems automatically collect certain technical information when you visit our website, including your Internet Protocol (IP) address, browser type and version, operating system, device type, screen resolution, referring URLs, pages visited, time and date of visits, time spent on pages, and other diagnostic data. This information helps us understand how our website is used and identify areas for improvement.

Communication Records: When you contact us via email, telephone, or through our website contact forms, we retain records of those communications including the content of messages, attachments, timestamps, and any follow-up correspondence. This enables us to provide consistent and informed support.

Service Engagement Data: If you engage MoonBlooms for computer systems design, consulting, or related services, we may collect additional information necessary to perform those services, such as system specifications, network configurations, project requirements, technical documentation, and contractual details.

Payment and Billing Information: For clients who purchase our services, we may collect billing addresses, transaction records, and payment method information. Please note that full credit card numbers and sensitive financial credentials are processed exclusively by our third-party payment processors and are not stored on our systems.

2. How We Collect Information

We gather information through multiple channels, each with distinct collection mechanisms designed to be transparent and appropriate for the context of the interaction:

Direct Collection from You: The primary method of data collection occurs when you voluntarily provide information to us. This includes filling out forms on our website, sending us emails, calling our telephone number, submitting project inquiries, subscribing to newsletters, or providing information during business negotiations and service delivery.

Automated Collection Technologies: As you navigate through and interact with our website, we use automatic data collection technologies including cookies, web beacons, server logs, and similar tracking mechanisms to collect technical and usage information. These technologies help us analyze trends, administer the site, track user movements, and gather broad demographic information.

Third-Party Sources: In limited circumstances, we may receive information about you from third-party sources such as business partners, service providers, publicly available databases, or social media platforms when you interact with our content on those platforms. We ensure that any third-party data sharing complies with applicable laws.

Service Delivery Context: During the course of providing our computer systems design and related services, we may collect information from the systems, networks, and infrastructure we are engaged to work with. This access is always governed by service agreements and client instructions.

3. Purpose of Data Collection and Processing

MoonBlooms collects and processes personal information for specific, legitimate purposes that support our business operations and service delivery. We do not process personal data for purposes incompatible with those described in this policy:

Service Provision and Fulfillment: We use your information to deliver the computer systems design, consulting, integration, and support services you have requested. This includes project planning, technical assessment, implementation, maintenance, and ongoing support activities.

Communication and Customer Support: Your contact information enables us to respond to inquiries, provide project updates, deliver technical support, send service-related notifications, and maintain regular communication about ongoing engagements.

Website Improvement and Analytics: Technical and usage data helps us analyze website performance, understand user behavior patterns, identify popular content, detect and resolve technical issues, and optimize the user experience across devices and browsers.

Business Operations: We process data for internal business purposes including billing and invoicing, contract management, compliance with legal obligations, fraud prevention, and enforcement of our terms of service and other agreements.

Marketing and Promotional Communications: With your consent where required by law, we may use your contact information to send you newsletters, service announcements, industry insights, and information about new offerings. You may opt out of marketing communications at any time.

Legal Compliance and Protection: We may process information as necessary to comply with applicable laws, regulations, legal processes, or governmental requests, and to protect the rights, property, and safety of MoonBlooms, our clients, and the public.

4. Legal Basis for Processing

MoonBlooms processes personal data in accordance with applicable data protection laws. Depending on your jurisdiction and the nature of the processing activity, our legal bases for processing may include:

Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract. This includes processing required to deliver our computer systems design and related services.

Legitimate Interests: We may process data based on our legitimate business interests, provided these interests are not overridden by your data protection rights. Legitimate interests include improving our services, securing our systems, preventing fraud, and conducting business analytics.

Consent: Where required by applicable law, we obtain your explicit consent before processing your personal data for specific purposes, such as sending marketing communications or placing non-essential cookies on your device. You have the right to withdraw consent at any time.

Legal Obligation: Processing may be necessary for compliance with applicable laws, regulations, court orders, or other legal processes to which MoonBlooms or Kunming YueChuangFei Trading Co., Ltd. is subject.

Vital Interests: In rare circumstances, processing may be necessary to protect the vital interests of any individual, such as in cases involving emergency situations.

5. Data Storage and Retention

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data; the potential risk of harm from unauthorized use or disclosure; the purposes for which we process the data; and whether we can achieve those purposes through other means.

Generally, the following retention guidelines apply: Contact form submissions and inquiry records are retained for a period of twenty-four months from the date of last communication unless a client relationship is established, in which case retention follows contractual terms. Service engagement records, including technical documentation and project deliverables, are retained for the duration of the client relationship plus a period of seven years for legal and audit purposes. Website usage logs and analytics data are typically retained for a period of twelve to twenty-six months depending on the data category.

Financial and billing records are retained in accordance with applicable tax and accounting regulations, which generally require retention for a minimum of five to ten years depending on the jurisdiction. Marketing consent records are retained indefinitely until consent is withdrawn, at which point they are deleted or anonymized within thirty days.

When personal data is no longer needed, we securely delete, destroy, or anonymize it using industry-standard methods. Anonymized data may be retained indefinitely for analytical and statistical purposes, as it no longer constitutes personal data.

6. Data Sharing and Disclosure

MoonBlooms does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

Service Providers and Subcontractors: We may engage trusted third-party companies and individuals to facilitate our services, provide services on our behalf, perform website-related functions, or assist us in analyzing how our services are used. These parties have access to personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Professional Advisors: We may share information with legal counsel, accountants, auditors, and other professional advisors as necessary for the operation of our business and compliance with legal obligations.

Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, including courts, law enforcement agencies, and regulatory bodies.

Protection of Rights: We may disclose information to protect and defend the rights, property, or safety of MoonBlooms, Kunming YueChuangFei Trading Co., Ltd., our clients, our employees, or the public, including exchanging information with other companies and organizations for fraud protection and security purposes.

7. International Data Transfers

MoonBlooms operates primarily from the Peoples Republic of China, and your personal information may be transferred to, stored, and processed in China or other countries where our service providers maintain facilities. These jurisdictions may have data protection laws that differ from those in your country of residence.

When we transfer personal data across international borders, we implement appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses approved by relevant regulatory authorities, binding corporate rules for intra-group transfers, and certification under recognized data protection frameworks where applicable.

By using our website and services, you acknowledge that your information may be transferred to and processed in countries outside your country of residence. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

If you are located in the European Economic Area, United Kingdom, or Switzerland, we ensure that any transfers of your personal data to countries not deemed to provide an adequate level of data protection are subject to appropriate safeguards as required by the General Data Protection Regulation and related laws.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. Cookies are small text files placed on your device by websites you visit that help the website recognize your device and remember certain information about your visit.

We use the following categories of cookies on the MoonBlooms website: Strictly Necessary Cookies, which are essential for the website to function properly and cannot be disabled in our systems; Performance and Analytics Cookies, which help us understand how visitors interact with our website by collecting and reporting information anonymously; and Functionality Cookies, which enable enhanced functionality and personalization, such as remembering your preferences.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality and features of our website. For more detailed information about managing cookies, please consult your browser documentation.

We may also use web beacons, clear GIFs, and pixel tags in our emails and on our website to track engagement and measure the effectiveness of our communications. These technologies do not collect personal identification information but help us understand which content resonates with our audience.

9. Data Security Measures

MoonBlooms takes the security of your personal information seriously and implements appropriate technical, administrative, and physical safeguards designed to protect against unauthorized access, disclosure, alteration, and destruction of personal data under our control. Our security measures are regularly reviewed and updated to address emerging threats and evolving industry standards.

Our technical security measures include the use of Transport Layer Security (TLS) encryption for data in transit, firewall protection for our network infrastructure, regular vulnerability scanning and penetration testing, secure access controls with role-based permissions, multi-factor authentication for administrative access, and automated intrusion detection and prevention systems.

Administrative safeguards include regular security awareness training for all personnel, documented information security policies and procedures, vendor risk assessment and management programs, incident response and data breach notification procedures, and ongoing compliance monitoring and auditing.

Despite our comprehensive security program, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that compromises your personal information, we will notify affected individuals and relevant authorities as required by applicable law.

10. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding the personal information we hold about you. These rights may include:

Right of Access: You have the right to request access to the personal data we hold about you and to obtain information about how we process it. This includes the right to receive a copy of your personal data in a commonly used electronic format.

Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. We encourage you to keep your information up to date and to notify us of any changes.

Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is not absolute and may be subject to legal or contractual retention obligations.

Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal data in specific circumstances, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format.

Right to Object: You have the right to object to processing of your personal data based on legitimate interests, including objection to direct marketing. We will cease processing unless we demonstrate compelling legitimate grounds.

Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact us using the information provided in Section 14 of this policy. We will respond to your request within the timeframe required by applicable law, and we may need to verify your identity before processing your request.

11. Children's Privacy

MoonBlooms provides computer systems design and related services to businesses and professional organizations. Our website and services are not intended for, directed at, or designed to attract individuals under the age of eighteen years. We do not knowingly collect, solicit, or maintain personal information from children under the age of eighteen.

If we become aware that we have inadvertently collected personal information from a child under the age of eighteen without verified parental consent, we will take immediate steps to delete that information from our records. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us immediately using the contact details provided in Section 14 so that we can take appropriate action.

We encourage parents and guardians to monitor their children's online activities and to instruct their children never to provide personal information through websites or online services without parental permission. We support the principles of applicable children's privacy legislation and work to maintain a safe digital environment.

12. Third-Party Services and Links

Our website may contain links to third-party websites, plugins, services, and applications that are not operated or controlled by MoonBlooms or Kunming YueChuangFei Trading Co., Ltd. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not exercise control over these third-party websites and are not responsible for their privacy practices, content, or security. When you leave our website, we encourage you to review the privacy policy of every site you visit. The inclusion of links to third-party websites does not imply endorsement by MoonBlooms of those sites or their operators.

We may use third-party service providers for functions such as web hosting, email delivery, analytics, payment processing, and customer relationship management. These providers have their own privacy policies governing their handling of personal information. We carefully select our service providers and ensure that contractual obligations are in place to protect your data.

13. Changes to This Privacy Policy

MoonBlooms reserves the right to update, modify, or replace this Privacy Policy at any time at our sole discretion. When we make material changes to this policy, we will post the updated version on this page with a revised Last Updated date and, where appropriate, provide additional notice through our website or via email to individuals with whom we have an ongoing relationship.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of the MoonBlooms website and services after any changes to this policy constitutes your acknowledgment and acceptance of the updated terms. If you do not agree with the revised policy, you should discontinue use of our website and services.

Material changes to this policy will not be applied retroactively to personal data collected under a previous version of the policy without your consent where required by law. We maintain an archive of previous versions of this Privacy Policy, which are available upon request.

Any changes that affect your rights or our obligations under applicable data protection laws will be communicated clearly and with sufficient notice to allow you to exercise your rights before the changes take effect.

14. Contact Information and Data Requests

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or our data protection practices, please contact us using the following information. We are committed to addressing your inquiries promptly and transparently.

Data Controller: Kunming YueChuangFei Trading Co., Ltd., operating as MoonBlooms.

Registered Address: Attach 1-PL, No. 162 Tianyuan Road, Donghua Street, Panlong District, Kunming, Yunnan — 650000, China (CN).

Email for Privacy Matters: assist@moonbloom.buzz — Please include Privacy Policy Inquiry in the subject line to ensure prompt routing to the appropriate team.

Telephone: +1 386-639-6548 — Available Monday through Friday from 09:00 to 18:00 China Standard Time.

Website: www.moonbloom.buzz

We will acknowledge your inquiry within five business days and provide a substantive response within thirty calendar days, or within the timeframe specified by applicable data protection law. If your request is particularly complex or you have made multiple requests, we may extend this period and will inform you of the extension and the reasons for the delay.

If you are not satisfied with our response to your privacy concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. We encourage you to contact us first so that we have the opportunity to address your concerns directly.

For all other inquiries about MoonBlooms services, business partnerships, or general information, please use the contact methods listed above with the appropriate subject description.